Ottomans & Pouffes

Welcome to Wudlix.com! We are committed to delivering high-quality handcrafted products safely and on time across India.

1. Shipping Coverage

• We currently ship to most locations across India.
• Shipping charges (if any) will be clearly shown at checkout.
• Delivery availability may vary for remote or non-serviceable pin codes.

2. Order Processing & Dispatch Time

The dispatch time depends on the product category, size, and order quantity. Estimated timelines will be informed after order confirmation.

Standard Dispatch Timelines:

• Ready-made / Non-custom products: Dispatched within 4–7 working days.
• Handcrafted wooden & metal products (Shelves, planters, décor, furniture, etc.): Dispatched within 7–10 working days.

⏳ Large quantity orders may require extra processing time (will be informed in advance).

3. Delivery Time

• Delivery time varies by product size, weight & destination.
• Expected delivery: 4–12 working days after dispatch.
• Metro cities may receive smaller items within 1–3 working days.
• Delays due to weather, strikes, or courier issues may impact delivery times.

4. Courier Partners & Tracking

• We ship using trusted partners like Delhivery, FedEx, etc.
• For remote pin codes, India Post / Speed Post may be used.
• Tracking details are shared via SMS or Email once dispatched.

5. Customized & Bulk Orders

• Shipping timelines for custom & bulk orders differ from normal orders.
• Please contact us at support@wudlix.com before placing such orders.
• Estimated dispatch & delivery timeline will be shared during order confirmation.
• Standard shipping terms do not apply to custom or bulk orders.

6. Important Notes

• Our products are handmade using natural materials—minor variations in color, texture & finish are normal.
• Delivery delays caused by courier issues, natural disasters, strikes, or government rules are beyond our control.

By placing an order on our website, you agree to the Shipping Policy outlined above.

We strive to ensure that every product you receive meets your expectations. Please read our detailed Return, Refund & Exchange Policy before placing an order.

1. Wrong Item / Damaged / Incomplete Product

If you receive a damaged product, wrong item, or incomplete delivery, you are eligible for:

• Replacement with the correct product
• Exchange with another product of equal value
• Full refund (only for prepaid orders)

How to Raise a Request

• Inform us within 24 hours of receiving the product
• Email us at support@wudlix.com
• Provide clear photos and a complete unboxing video showing the issue

⚠️ Requests raised after 24 hours of delivery will not be accepted.

2. Return Pickup & Quality Check

• Once your request is approved, we will arrange a return pickup.
• The returned product undergoes a detailed quality inspection with photo/video documentation.

If the inspection confirms that:

• The issue is genuine and due to our error
• The product is unused and in its original packaging

👉 Your replacement, exchange, or refund will be processed accordingly.

3. Incomplete Products

• Missing part(s) will be shipped after verification.
• A full return is not required unless requested by our team.

4. Custom Product Orders

• Custom products are non-refundable, non-cancelable, and non-exchangeable.
• Replacement only if product is incorrect or damaged.
• Customer must verify all design details before production.
• COD is not available for custom orders.

5. Bulk Orders

• Orders above INR 15,000 are considered bulk orders.
• Bulk orders are non-refundable.
• Only damaged or defective items within a bulk order are eligible for replacement.

Damaged/Defective includes:

• Manufacturing defects
• Transit damage

📦 Customers must inspect items carefully at the time of delivery.

6. Reporting Timeline for Bulk Orders

• Issues must be reported within 7 days of delivery.
• Requests raised after 7 days will not be accepted.
• Bulk order shipping timelines will be shared at confirmation.

7. Important Note

Our products are handcrafted and made from natural materials. Minor variations in color, texture, or wood grain are natural and do not qualify as defects.

By placing an order on our website, you agree to follow the above Return, Refund & Exchange Policy. This policy may be updated anytime without prior notice.

1. How do I place an order?
To place an order, browse through our products, select the item you wish to purchase, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete payment securely.

2. What payment methods do you accept?
We accept multiple payment methods including UPI, credit cards, debit cards, net banking, and other secure online payment options.

3. How long does delivery take?
Delivery typically takes between 3 to 7 business days depending on your location. Remote areas may require additional time.

4. How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email. You can use this information to track your order in real time.

5. Can I cancel my order?
Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

6. What is your return policy?
Eligible products can be returned within 7 days of delivery, subject to our Returns & Refunds policy. Items must be unused and in original condition.

7. When will I receive my refund?
Approved refunds are processed within 5 to 10 business days to the original payment method used during checkout.

8. How do I contact customer support?
You can reach our customer support team via email or phone as mentioned on our Contact Us page. We are happy to assist you.

9. Is my personal information secure?
Yes, we take data privacy seriously and use industry-standard security measures to protect your personal information.

10. Can I place bulk orders?
Yes, bulk orders are accepted. Please contact our support team for pricing and special delivery arrangements.